Citizens' Charter

“Sinabalu”
(Bamboo Cake)

“Patupat”
Malagkit ( Rice Cake)

Mahogany
Furniture Set

Bibingka

Details: Written by Administrator; Category: Citizens' Charter; Published: 27 April 2013; Hits: 12795

FRONTLINE SERVICES

Department/Office: MUNICIPAL TREASURER’S OFFICE

FRONTLINE SERVICES	STEP-BY-STEP PROCEDURE	DOCUMENTARY REQUIREMENT/S	RESPONSE TIME	RESPONSIBLE PERSON/S	FEES (if applicable)
I. APPLYING/RENEWING OF BUSINESS PERMIT/LICENSE	1. Fill-up an Application Form and submit form together with other required documents to the Staff on Duty.	Business Application Form Community Tax Certificate Barangay Clearance 1pc. 2x2 ID Picture	2 minutes	Junida Basiuang Colimar Calubong Flordeliza V. Sagalon Rolando p. Pagayatan Paulino Rivera Jr. Marlo I. Basiuang Ariel B. Serrano
	2. Wait for the Verified Assessment/ Computation of Taxes, Fees and other Charges from the Municipal Treasurer.	Verified Business Application Form	15minutes	Paulino D. Agustin Jr. Alvin Somera Encarnascion Melad
	3. Bring the Verified document for the Mayor’s approval with the staff on duty.		2 minutes	Junida Basiuang Fordeliza sagalon Barry Raquinio Paulino Rivera Jr. Marlo I. Basiuang
	4. Return the Approved application form to the Office of the Municipal Treasurer for the payment of corresponding fees and the preparation of your Mayor’s Permit.	Approved Business Application Form	10 minutes	FordelizaV. Sagalon Junida Q. Basiuang Barry Raquinio Marlo I. Basiuang	As per computation
	5. Wait for the release of your Approved Mayor’s Permit, Business Plate/Sticker and Official receipt through the Municipal Treasurer.		5 minutes	Encarnacion Melad Alvin L. Somera FordelizaV. Sagalon Junida Q. Basiuang Barry Raquinio Paulino Rivera Jr. Marlo I. Basiuang Colimar E. Calubong
II. PAYING OF REAL PROPERTY TAXES (AMILYAR)	1. Present required documents for Verification and Computation of Taxes by the staff on Duty.	Accomplished Real property Tax Order of Payment (RPTOP) Latest Official Receipt of payment made	20minutes	Encarnacion Melad Alvin L. Somera FordelizaV. Sagalon Junida Q. Basiuang Barry Raquinio Paulino Rivera Jr. Marlo I. Basiuang Colimar E. Calubong Paulino Rivera Jr. Rolando P. Pagayatan	As per computation
	2. Pay the corresponding taxes to the Staff on Duty for the issuance of your Official Receipt.		10 minutes	Encarnacion Melad Alvin L. Somera FordelizaV. Sagalon Junida Q. Basiuang Barry Raquinio Paulino Rivera Jr. Marlo I. Basiuang Colimar E. Calubong Rolando P. Pagayatan

Details: Written by Administrator; Category: Citizens' Charter; Published: 27 April 2013; Hits: 12770

FRONTLINE SERVICES

Department/Office: MUNICIPAL AGRICULTURIST OFFICE

FRONTLINE SERVICES	STEP-BY-STEP PROCEDURE	DOCUMENTARY REQUIREMENT/S	RESPONSE TIME	RESPONSIBLE PERSON/S	FEES (if applicable)
I. SEED ASSISTANCE a. Rice b. Corn c. Vegetable Seeds	1. Go to the concerned Agricultural Technologist (AT) for the verification of your name in the Master list of Farmers.		5 minutes	Josefa O. Castillo Petra delos Santos Filipina Padilla Josephine Orine
	2. After verification, you will be given an Application Form to be filled-up for submission to the Municipal Agriculturist for recommendation to the Mayor.	I.D. Picture	5 minutes	Josefa O. Castillo Petra delos Santos Filipina Padilla
	3. Upon Approval of the Municipal Mayor, pay The Farmer’s Equity to the Municipal Agriculturist and wait for your Official Receipt.	Official Receipt	5 minutes	Josefa O. Castillo Petra delos Santos Filipina Padilla	It will depend on the scheme of the program
	4. Wait for the release of your seed/s by the concerned Agricultural Technologist (AT).		3 minutes	Josefa O. Castill Petra delos Santos Filipina Padilla
II. LARGE CATTLE INSPECTION/VERIFICATION FOR SLAUGHTER	1. Bring your animal to the Slaughterhouse.
	2. Go to the Livestock Inspector on duty at the Office of the Municipal Agriculturist to request for inspection and verification.	Certificate of Ownership/ Transfer	3 minutes	Josefa O. Castillo
	3. Go with the Livestock Inspector on duty to the Slaughterhouse for the inspection of your animal.		5 minutes	Josefa O. Castillo
	4. After the inspection, you will be issued a Health Certificate and Large Cattle Verification Slip by the Livestock Inspector on duty.		3 minutes	Josefa O. Castillo
	5. Bring the Health Certificate and Large Cattle Verification Slip and other required documents to the Municipal Treasurer’s Office and pay the required fees.	Certificate of Ownership/ Transfer Health Certificate and Large Cattle Verification Slip	5 minutes		Ownership/ Transfer- P200.00 Slaughter Fee-
	4. Present the Official Receipt to the Office of the Meat Inspector before your cattle will be slaughtered.	Official Receipt	3 minutes	Joseph Petre
	5. Wait for your butchered animal.		1 hour	Joseph Petre
Fisheries Fingelings dispersal	Go to concerned Agricultural Technologist (AT’s) to request for fingerlings dispersal/ask for Application form to accomplished to be submitted to BFAR by the AT’s. Upon approval of the request from Bureau of Fisheries and Aquatic Resources(BFAR) the applicants prepared their fishponds. Wait for the release of your fingerlings by the concerned AT’s.	Application form	5 minutes 1 week 1 day	Petra delos Santos Filipina F. Padilla Petra delos Santos Filipina F. Padilla Petra delos Santos Filipina F. Padilla	It will depend on the availability of fingerlings
Cooperative	Go to concerned cooperative coordinator ask for organization/PMES. After organization register to CDA-Cooperative Development Authority by the concerned AT. Wait for the release of the certificate of registration	List of Members Certificate of Registration	1 day 1 day	Josefa O. Castillo Josefa O.Castillo Josefa O. Castillo

Details: Written by Administrator; Category: Citizens' Charter; Published: 27 April 2013; Hits: 14973

FRONTLINE SERVICES

LGU CASSILY LAKE RESORT

FRONTLINE SERVICES	STEP-BY-STEP PROCEDURE	DOCUMENTARY REQUIREMENT/S	RESPONSE TIME	RESPONSIBLE PERSON/S	FEES (if applicable)
I. USE OF LGU RESORT AND FACILITIES(Cottages, Floating Gazebos, Pavilions and Swimming Pool)	1. Inquire from the Administrator at the Mayor’s Sub-Office, Naruangan, Tuao-East or call 09275084424 re: the availability and rates of rooms/cottages and catering services.		3 minutes	Romulo Serafica Erwin Caridad
	2. Fill-up Registration Form.		2 minutes	-do-
	3. You will then be advised to pay the corresponding reservation fees to the Collector In-charge.		2 minutes		Pay the 30% of the total amount to be paid.
	4. On the reserved day, present your Official Receipt to the Administrator at the Mayor’s Sub-Office at Naruangan, Tuao East. You will be accompanied by an LGU personnel to the area/facility reserved.	Official Receipt	2-3 minutes	Erwin Caridad Romulo Serafica
	5. After use of the reserved facility/ies, settle bills with the personnel on duty, at the Resort, and wait for your Official Receipt and Gate Pass.		5-10 minutes	Romulo Serafica Erwin Caridad	2-Room A/C Cottages (4Double Beds) – P1,200/day 1-Room A/C Cottages (2Double Beds) – P600/day Floating Gazebos-8am-5pm=P250/Gaz in excess=P150/Gaz (5-10pm) Pavilions – Ground Floor – P 2,500/day (8am-5pm) 2nd Floor – P2,500/day (8am-5pm) Swimming Pool – (Exclusive Use only) P2500/day (8am-5pm) in excess(5-10pm) = P200/hour **RATES MAY VARY W/OUT PRIOR NOTICE.

Details: Written by Administrator; Category: Citizens' Charter; Published: 27 April 2013; Hits: 22052

FRONTLINE SERVICES

Department/Office: LIBRARY HUB

FRONTLINE SERVICES	STEP-BY-STEP PROCEDURE	DOCUMENTARY REQUIREMENT/S	RESPONSE TIME	RESPONSIBLE PERSON/S	FEES (if applicable)
I. APPLYING FOR A LIBRARY BORROWER’S CARD	1. Get the Library Borrower’s Card from the Library Staff and fill it up.	1pc. 1x1 ID Picture	5 minutes	Nelly C. LIquigan Delia Baluga
	2. Return the accomplished Library Borrower’s Card for recording in the Membership Logbook.
	3. Attend Orientation Briefing on Library Regulations and Policies with the Librarian or staff.		5 minutes	Nelly C. Liquigan Delia Baluga
	4. You are now qualified to borrow books and other reading materials.
II. BORROWING OF BOOKS AND OTHER REFERENCES A. BY SCHOOLS	1.Present Letter of Request from the Borrowing School Librarian/Principal/Head Teacher and get Requisition Form from the Librarian or staff on duty	Request letter	5 minutes	Nelly C. Liquigan Delia Baluga
	2. Proceed to browsing area for the books to borrow. 3. Shop for the Books that you want to borrow and list them down on the Requisition Slip.		10 minutes Depending on the Number of books
	4. Give the Accomplished Requisition Slip to the Librarian or Staff on duty for them to log in the Accession Logbook.		5 minutes	Nelly C. Liquigan Delia Baluga
	5. Wait for the books to be packed in bins.		15-30 minutes Depending on the Number of books
	6. Counter check the title and quantities of books borrowed before the bins are released to you.		15-30 minutes Depending on the Number of books	Nelly C. Liquigan Delia Baluga
B. BY INDIVIDUALS	1. Go to the Librarian or staff and register your name in the Visitor’s Logbook for verification of membership.		2 minutes	Nelly C. Liquigan Delia Baluga
	2. Shop for a maximum of five (5) Books that you want to borrow and fill-up the Yellow Card or book card located at the inside-back cover of the books.		5 minutes	Nelly C. Liquigan Delia Baluga
	3. Present the Books and the Yellow Card or book card to the Librarian or staff on duty for counter-checking.		5 minutes	Nelly C. Liquigan Delia Baluga
	4. Wait for the release of your borrowed books.		3 minutes