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Citizens' Charter

Details
Category: Citizens' Charter
Hits: 11966

FRONTLINE SERVICES

Department/Office: MUNICIPAL HEALTH OFFICE

FRONTLINE SERVICES

STEP-BY-STEP PROCEDURE

DOCUMENTARY REQUIREMENT/S

RESPONSE
TIME

RESPONSIBLE PERSON/S

FEES
(if applicable)

 

I. MEDICAL CONSULTATION

1. Get your White
Number Card at the number counter and wait for your number to be called.

Philhealth card for
indigent patients.

 

1 minute

 

 

Norma B. Aganon
Leonila A. Cauilan
Caridad V. Danao
Prudeliza D. Matammu

 

 

 

2. When your number is called, go to the Midwife on duty for Admission.

 

 

10 minutes

 

3. Get your Admission Card and proceed to the Municipal Health Officer for consultation/ diagnosis/treatment.

 

 

15-30 minutes
Depending on patient’s case. It may extend to 1 hour.

 

Dr. Exsuperio B. Yuaga
Municipal Health Officer

 

4. Wait for your Treatment Card from the Municipal Health Officer and proceed to the RHU Pharmacy to get your free available prescribed medicine/s.

 

 

 

Norma B. Aganon
Leonila A. Cauilan
Caridad V. Danao
Prudeliza D. Matammu

 

 

5. Before you leave, be sure to get your Appointment Card from the Midwife on duty for follow-up check-up, if necessary.

 

1 minute

 

 

II. DENTAL HEALTH SERVICES

1. Get your Red Number Card from the Dental Aide and wait for your number to be called.

 

1 minute

Cristela Marie  Soriano

 

2. When your number is called, proceed to the Dental Aide for Admission.

 

10 minutes

Cristela Marie  Soriano

 

3. Get your Admission Card and proceed to the Rural Health Dentist for consultation/diagnosis/ treatment.

 

 

15-30 minutes Depending on patient’s case.

 

Dr. Judith A. Genoveza
Rural Health Dentist

 

4. Wait for your Treatment Card from the Rural Health Dentist and proceed to the RHU Pharmacy for your free available prescribed medicine/s.

 

 

10 minutes

 

Cristela Marie Soriano

 

5. Before you leave, be sure to get your Appointment Card from the Dental Aide for follow-up check-up, if necessary.

 

1 minute

 

 

III. LABORATORY SERVICES
(Every Tuesdays & Fridays only) 8:00AM to 5:00PM

1. Get your Blue Number Card from the Midwife on duty and wait for your number to be called.

Philhealth Card for indigent patients.

 

1 minute

 

Norma B. Aganon
Leonila A. Cauilan
Caridad V. Danao
Prudeliza D. Matammu

 

Bilirubin Direct-40.00
Bilirubin Total-40.00
Total Chole-50.00
HDL-35.00
LDL-40.00
Triglycerides-65.00
FBS-45.00
RBS-45.00
Glycohmoglobin-120
Hemoglobin-45.00
Total Iron-70.00
CreatinineKinase-350
Creatinine-25.00
BUN-35.00
Uric Acid-40.00
SGOT/AST-30.00
SGPT/ALT-35.00
Fatty Acid-45.00

2. When your number is called, proceed to the Midwife on duty for Admission and present your Laboratory Request.

Laboratory request form from referring physician.

 

5 minutes

3. The Midwife on duty will instruct you to go to the Municipal Treasurer’s Office to pay the Laboratory Fee/s.

Official receipt of payment

 

5- 10 minutes

4. Get your Official Receipt from the Municipal Treasurer’s Office and bring it back to the RHU.

5. Present your Official Receipt together with the Laboratory Request to the Medical Technologist,

 

5-15 mins
Depending on lab request

Michael M. Agustin
Medical Technologist I

6. The Medical Technologist will get your specimen based on the Laboratory Request.

 

7. Wait for your Laboratory Results which you will present to the requesting Doctor.

 

30 minutes-8 hours

 

 

Details
Category: Citizens' Charter
Hits: 12665

FRONTLINE SERVICES

Department/Office: ACTION CENTER

FRONTLINE SERVICES

STEP-BY-STEP PROCEDURE

DOCUMENTARY REQUIREMENT/S

RESPONSE
TIME

RESPONSIBLE PERSON/S

FEES
(if applicable)

I. QUICK RESPONSE TO EMERGENCY SITUATIONS AND RESCUE OPERATIONS
A. NATURAL DISASTERS/  
CALAMITIES

 

 

 

 

The Task Force Lingkod Bayan is on stand-by 24Hours a Day, 7Days a Week.

 

 

Frederick G. Baligod
Municipal Administrator

TFLB Team Leader on Duty

 

B. MAN-MADE DISASTERS
AND OTHER EMERGENCY SITUATIONS

1. Go to the TFLB Leader on Duty at the TFLB Building/Action Center for assistance OR
a. Call or Text the Municipal Mayor
Globe-09175781212 or
Smart-09209507060
b. Call or Text the Municipal Administrator
Smart- 0917569227
c. TFLB Hotline – (078)-846-2001
d. Call-up Radio Base through the Handheld
Radios of Barangay Officials

 

 

 

 

2. The Team Leader on Duty records the request for assistance on the TFLB Logbook.

 

1 minute

 

TFLB Team Leader on duty

 

3. Wait for the TFLB Team to Rescue.

 

 

 

 

5-15mins (depending on the distance of the barangay from the TFLB/Action Center.)

 

TFLB ON DUTY

 

II. APPLYING FOR MICRO-FINANCE LIVELIHOOD PROJECT

1. Go to the Office of the Mayor and get your schedule for interview with the Mayor from the Secretary of the Mayor

ID picture 1x1 and Community Tax

1 minute

Marlyn B. Tayag
Administrative Aide VI

 

2. After the interview, go to the TFLB/Action Center and fill-up application form.

 

1 minute

Jomar Tolentino,
Lalaine Guban
Clerk

 

3. Your request will be assessed and evaluated.

 

2 minutes

Frederick G. Baligod
Municipal Administrator

 

4. If qualified, a Memorandum of Agreement (MOA) will be prepared and endorsed to the Municipal Mayor.

 

5 minutes

Jomar Tolentino
Lalaine Guban
Clerk

 

5. Upon Approval, the check and other supporting documents will be prepared and release to you.

 

1 hour

Jomar Tolentino
Clerk

 

III. APPLICATION FOR OCW FINANCING

1. Go to the Office of the Mayor and get your schedule for Interview with the Mayor from the Secretary of the Mayor

 

1 minute

Marlyn B. Tayag
Administrative Aide VI

 

2. After the interview, go to the TFLB/Action Center with all your documentary requirements for the preparation of the Memorandum of Agreement (MOA) and other Supporting Documents.

Passport, Visa, PDOS, Contract

5 minutes

Frederick G. Baligod
Municipal Administrator

 

3. Wait for the release of your Check

 

1 hour

 

Treasury Department

 

 

Details
Category: Citizens' Charter
Hits: 10588

FRONTLINE SERVICES

Department/Office: OFFICE OF THE MAYOR

FRONTLINE SERVICES

STEP-BY-STEP PROCEDURE

DOCUMENTARY REQUIREMENT/S

RESPONSE
TIME

RESPONSIBLE PERSON/S

FEES
(if applicable)

I. ISSUANCE OF MAYOR’S CLEARANCE

1. Present documentary requirements for Review and Verification to the Staff on duty at the Mayor’s Office.

Barangay, Police, MTC & RTC clearance with officials receipts.

2 minutes

Marlyn B. Tayag
William Z. Padilla
Marissa B.  Archeta

 

2. You will be instructed by the Staff on duty to pay the required fee at the Municipal Treasurer’s Office.

 

2 minutes

Marlyn B. Tayag
William Z. Padilla
Marissa B. Archeta

 

3. Get your Official Receipt from the Municipal Treasurer’s Office and present it to the staff on duty.

 

2minutes

Marlyn B. Tayag
William Z. Padilla
Marissa B. Archeta

 

4. Wait for the release of your Mayor’s Clearance.

 

3minutes

Mayor William N. Mamba
William Z.Padilla
Marlyn B. Tayag
Marissa  B. Archeta

 

ll. ISSUANCE OF MAYOR’S PERMIT

1. Present documentary requirements for Review and Verification to the Mayor’s Office Staff.

Agency ID, Endorsement  letter from their Agency, DTI Certificate or  BFAD if necessary

2 minutes

Marlyn B. Tayag
Marissa B. Archeta

 

2. Wait for your scheduled time for interview with the Mayor.

 

2-3minutes

Marlyn B. Tayag
Marissa B. Archeta

 

3. Present yourself for interview with the Mayor.

 

5 minutes

Mayor William N. Mamba

 

4. After the interview, you will be instructed by the Mayor’s Office Staff to proceed to the Municipal Treasurer’s Office to pay the required fees.

 

5 minutes

Marlyn B. Tayag
Marissa B. Archeta

 

5. Present the Official Receipt to the Mayor’s Staff.

Official Receipt

1 minute

Marlyn B. Tayag
Marissa B. Archeta

 

6. Wait for the preparation and release of your Mayor’s Permit

 

 

5 minutes

Mayor William N. Mamba
Marlyn B. Tayag

 

III.  ISSUANCE OF LETTER FOR FREE HOSPITALIZATION

 

1. Present the documentary requirement for Review and Verification to the Mayor’s Staff.

Certificate of Indigency from the Punong Barangay

1 minutes

Marlyn B. Tayag
Marissa B. Archeta

 

2. Wait for your scheduled time for interview with the Mayor.

 

5 minutes

Marlyn B. Tayag

 

3. After the interview, wait for the preparation and release of your Letter for Free Hospitalization.

 

5minutes

Mayor William N. Mamba
Marlyn B. Tayag
Marissa B. Archeta

 

IV.  ISSUANCE OF RECOMMENDATION OR ENDORSEMENT LETTER

1. Present the documentary requirement for Review and Verification to the Mayor’s Staff.

Barangay Certification

2 minutes

Marlyn B. Tayag
Marissa  B. Archeta

 

2. Wait for your scheduled time for interview with the Mayor.

 

5 minutes

Marlyn B. Tayag
Marissa  B. Archeta

 

3. After the interview, wait for the preparation and release of your request.

 

5 minutes

Mayor William N. Mamba
Marlyn B. Tayag
Marissa  B. Archeta

 

V. ISSUANCE OF CERTIFICATE OF MARRIAGE

1. Present documentary requirement for Review and Verification to the Mayor’s Staff and preparation of the Certificate of marriage for solemnization of the Municipal Mayor.

Approved Marriage License

10 minutes

Marlyn B. Tayag
Marissa B. Archeta

 

2. Present yourself to the Mayor for the solemnization.

 

20 minutes

Mayor William N. Mamba

 

3. You will be instructed by the Mayor’s Staff to go to the Office of the Municipal Treasurer to pay the corresponding fee.

 

2 minutes

Marlyn B. Tayag
Marissa B. Archeta

P500.00

 

4. Get Official receipt and bring it back to the Mayor’s Staff for the release of your Certificate of Marriage.

Official Receipt

2 minutes

Marlyn B. Tayag
Marissa B. Archeta

 

 

5. You will be instructed by the Mayor’s Staff to bring the Certificate of Marriage to the Office of the Local Civil Registrar for his signature and registration.

 

2 minutes

Marlyn B. Tayag
Marissa B. Archeta

 


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Cassily Lake


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